Shipping policy
Shipping
We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer FREE SHIPPING on all orders!
We also offer free next day delivery on orders over £75, for orders under £75 next day can be purchased for £1.99
Next Day Delivery is available on orders placed before 12pm Monday to Friday. Any orders placed after this window will be dispatched the next working day.
If you have any questions, issues or need assistance with tracking your order please use the Contact Us link on the top of this page. Alternatively, you can also email us at support@stockk.co.uk We will respond within 48 hours to your email.
Christmas Delivery Deadlines
Standard Delivery – 19th December
Express Delivery – 20th December
Office Christmas Closing
Our customer service team will be unavailable over the Christmas period. All queries will be responded to after the 2nd of January.
Office closed 24th December – 2nd January
Warehouse/Shipping Christmas Opening Dates
24th December - Open
25 - 26th - Closed
27th - Open
28 - 29th - Closed
30 - 31st - Open
1st January - Closed
Late Delivery or Undeliverable Items
If the item is delivered late, we will refund the price of shipping from the order. *We are also able to provide a prepaid returns label if you no longer require the item. (*Only applicable if the item is late)
If we are unable to deliver the order, we will apply a full refund as soon as possible.
If you have any questions about our delivery terms, please contact clickk@stockk.co.uk
Cancellations
We are unable to cancel express delivery orders. This is due to our extremely fast same day dispatch. If you would like to cancel your order but it has already been processed, you are able to return the item. Return postage costs will be covered by the customer.
Orders placed with our standard shipping are eligible for cancellations in some circumstances. Our warehouse works very quick, and orders can be processed on the same day. Please contact us to cancel your order and we will see if this is possible.